Scalrr × Phreesia / Candidate briefing
Infrastructure
that powers care.
Lead it forward.
Two director opportunities: Datacenter Operations and Cloud & Platform Engineering.
Lead the teams behind a critical healthcare platform—and shape what comes next.
01 / The company
Make care easier. Every day.
Phreesia helps patients access, navigate and pay for healthcare while helping healthcare organizations operate more efficiently and improve outcomes.
Technology around the patient visit.
Phreesia combines software, payments and patient engagement across scheduling, registration, digital intake, insurance verification, communications and clinical workflows. Its customers include physician practices, specialty groups, hospitals and health systems.
A mission with real operating scale.
More than two decades of workflow experience and deep electronic health record and practice-management integrations give Phreesia a foundation for continued product expansion. The company reports more than one billion patient interactions.
From digital intake to intelligence.
Phreesia’s evolution spans digital check-in, integrated payments, mobile self-service, and now AI-enabled workflows. The company is applying automation to operational tasks such as appointment management, patient communications and payment workflows.
A remote company. A shared mission.
Phreesia operates as a fully remote company. Both roles are fully remote. Datacenter Operations is U.S.-based with Canada considered and occasional travel; Cloud & Platform Engineering is open to the U.S. and Canada, with Eastern or Central time strongly preferred.
Two leadership roles. One hybrid foundation.
Patient-facing workflows rely on infrastructure that stays available, secure and ready to scale. The Director, Datacenter Operations leads the physical estate and its operating teams. The Director, Cloud & Platform Engineering leads cloud capabilities, developer enablement and software delivery. Together with Site Reliability and Security, these leaders help build one cohesive hybrid platform.
Company scale: Phreesia company website.
02 / Product & technology
One connected patient journey.
Phreesia brings software, payments and engagement into the workflows before, during and after a healthcare visit.
Access & intake
- Scheduling, appointment management and reminders
- Digital registration, consents and clinical screenings
- Insurance eligibility verification and patient information capture
Payments & engagement
- Patient payments and revenue-cycle workflows
- Patient communications, outreach and surveys
- Clinical data collection, patient activation and analytics
Connected to clinical systems
Deep EHR and practice-management integrations allow information to move into and out of the systems healthcare organizations already use. These connections reduce duplicate entry and support consistent workflows.
AI inside the workflow
Phreesia is embedding AI and automation into healthcare operations. VoiceAI is one example, supporting inbound and outbound patient calls for workflows such as scheduling, payments and appointment management.
Trust is part of the architecture.
Healthcare workflows involve protected health information and payment data. Across these roles, security belongs in patching, hardening, access controls, vulnerability management and incident response—not just in an annual audit.
Beyond the provider workflow
Phreesia’s Network Solutions business connects life sciences organizations with relevant patients and healthcare providers through tailored health content. Products such as PatientConnect, ProviderConnect and MediFind extend the company’s patient engagement capabilities.
03 / The role
Director, Datacenter Operations
Own the reliability of a large datacenter estate. Build the teams and automation that move it forward.
Lead infrastructure engineering and data systems across Cisco UCS, VMware and SAN storage, plus the database and messaging systems that run on top. Own uptime, capacity and lifecycle for the physical estate, and partner with Cloud & Platform Engineering and Site Reliability leaders on one hybrid platform.
Lead the teams
- Lead and develop two manager-led teams: infrastructure engineering and data systems.
- Hire, develop leaders and build a strong bench.
- Build a team that carries steady-state operations and first response, so you lead major responses rather than personally handling every issue.
Run the estate
- Own uptime, capacity and lifecycle across compute, storage, network and data systems.
- Make cost-conscious infrastructure decisions and manage enterprise vendors and resellers.
- Lead major incidents, communicate clearly and escalate early.
Drive modernization
- Lead a datacenter container-platform program.
- Improve infrastructure and virtualization efficiency.
- Guide hardware refresh and lifecycle programs, including network and security equipment.
- Move operations from manual administration to infrastructure as code and automation.
Build across boundaries
- Partner with Security on patching, vulnerabilities, hardening, access controls, audits and incident response.
- Work with Cloud & Platform Engineering and Site Reliability to co-own the boundary between cloud and datacenter.
- Build alignment across teams through strong communication and sound technical judgment.
What you bring
- Experience leading datacenter operations at scale: multiple datacenters, thousands of hosts, and depth in enterprise compute, storage and virtualization.
- Experience leading through managers and developing a leadership bench.
- Large-scale Windows experience and experience running Linux; deeper Linux strength is a plus.
- A track record moving a team from manual administration to infrastructure as code and automation.
- Security built into your operating approach, with comfort working in an environment that handles protected health information.
- Working knowledge of major cloud providers and judgment about which workloads belong in the datacenter or the cloud.
- Major-incident leadership, early escalation and clear cross-team communication.
- A bachelor’s degree.
Helpful experience
- Leading database operations teams across SQL Server, MongoDB, Redis or RabbitMQ without needing to be a hands-on DBA.
- Leading—or readiness to lead—Kubernetes in an on-premises datacenter.
- Healthcare or other regulated infrastructure environments, including HIPAA/PHI.
- Infrastructure efficiency or licensing optimization programs.
- Enterprise vendor and reseller management at scale.
Technology environment
- Cisco UCS and Cisco networking
- VMware and SAN storage, including Pure Storage
- Windows and Linux (RHEL)
- Infrastructure as code and automation
- SQL Server, MongoDB, Redis and RabbitMQ
- Datacenter Kubernetes modernization
Remote leadership. Real operational accountability.
There is no scheduled on-call rotation for this role. The estate runs 24×7, and the Director may be called in for major escalations. Working closer to U.S. Eastern time is easier. Occasional travel is required for in-person events and datacenter visits.
04 / The role
Director, Cloud & Platform Engineering
Build the cloud and software platform that helps Phreesia’s engineering teams move quickly, securely and reliably.
Lead the team responsible for the cloud and software platform Phreesia’s engineers build and deploy on. Own the foundational capabilities that make production delivery easier: cloud policy and governance, CI/CD, infrastructure as code, cloud networking and self-service deployment paths.
Modernize without a cliff migration.
Help teams move from .NET/Windows toward .NET Core, Linux, containers and Kubernetes incrementally while keeping critical systems running. Build clear, supported platform paths that balance strong defaults with pragmatic technology choices.
Build the platform
- Define and drive the technical direction for Phreesia’s cloud and platform capabilities.
- Own cloud policy and governance for production systems across a hybrid, multi-cloud environment spanning AWS, Azure, Google Cloud, and on-premises infrastructure.
- Own the cloud deployment on-ramp—the infrastructure-as-code templates, tooling, and paths product teams use to deploy into the cloud.
- Own and evolve CI/CD pipelines used to build and deploy software across both cloud and datacenter environments.
- Own the cloud networking foundation, including transit gateways, Direct Connect/interconnect, and cloud connectivity.
- Build and maintain self-service, paved-road platform capabilities that make it easier for engineering teams to deploy secure, scalable infrastructure.
- Help lead Phreesia’s modernization from .NET/Windows toward .NET Core, Linux, containers, and Kubernetes.
- Create a platform that gives engineering teams strong defaults and clear paths while still allowing teams to make pragmatic technology choices based on their needs.
Set direction & modernize
- Establish a thoughtful cloud strategy that balances scalability, reliability, security, cost, latency, data gravity, compliance, and developer experience.
- Help determine where workloads should run across cloud and on-premises infrastructure based on technical and business requirements.
- Bring a cloud-agnostic mindset to architecture decisions, avoiding unnecessary vendor lock-in while taking advantage of the strengths of individual platforms.
- Partner with Security to ensure security and privacy are treated as first-class architectural considerations.
- Partner closely with Datacenter Operations and Site Reliability Engineering to co-own the seam between cloud and datacenter infrastructure.
- Work with product engineering teams and internal stakeholders to translate requirements into scalable platform capabilities.
- Balance long-term platform strategy with near-term execution, delivering modernization incrementally rather than requiring disruptive migrations.
Build a high-performing platform organization
- Lead, develop, and grow an existing team of platform engineers.
- Set clear priorities across new platform development, modernization, and ongoing sustainment.
- Mentor and coach engineers and technical leaders while creating clear expectations and accountability.
- Build strong relationships with the engineering teams that consume the platform and treat those teams as internal customers.
- Drive adoption of platform capabilities through usability, enablement, and strong engineering partnerships—not simply mandates.
- Create alignment across Infrastructure, SRE, Security, Product Engineering, and other technical stakeholders.
- Bring clarity to complex infrastructure decisions and communicate technical tradeoffs effectively to both technical and non-technical leaders.
What you bring
Deep technical credibility, strong organizational leadership and a service-oriented approach to the engineering teams using the platform. You can lead at the architecture level without needing to be the person writing the code, and evolve an inherited environment while maintaining production reliability.
- 7+ years of infrastructure experience, including several years leading engineering teams and managing through others.
- Significant experience owning cloud infrastructure at scale.
- Deep expertise in at least one major cloud provider—AWS, Azure, or Google Cloud—with enough breadth to operate effectively in a multi-cloud environment.
- Strong cloud networking experience, including areas such as transit gateways, Direct Connect/interconnect, landing zones, account structures, and cloud connectivity.
- Experience establishing cloud governance and policy for production workloads.
- Experience operating environments that span both public cloud and on-premises datacenters.
- Strong infrastructure automation practices, including Terraform, infrastructure as code, CI/CD, GitOps, containers, and Kubernetes.
- Experience building self-service or paved-road platform capabilities and driving adoption across engineering teams.
- Strong understanding of cloud architecture economics and the ability to make cost-aware infrastructure decisions.
- Experience treating security, privacy, and compliance as fundamental architectural requirements.
- Strong strategic thinking combined with the ability to execute incrementally and deliver value in phases.
- A service-oriented mindset toward the product and engineering teams the platform supports.
- Excellent communication and cross-functional leadership skills.
- Comfort operating in a dynamic, fast-moving environment where the technology landscape is actively evolving.
Helpful experience
Leading a .NET/Windows to .NET Core/Linux/container modernization; modernizing infrastructure while maintaining production environments; operating across AWS, Azure and Google Cloud; or creating developer platforms that balance standardization with engineering autonomy.
Technology environment
- AWS, Azure, Google Cloud and on-premises datacenters
- Terraform, infrastructure as code, CI/CD and GitOps
- Transit gateways, Direct Connect/interconnect, landing zones and cloud connectivity
- .NET/Windows modernization toward .NET Core, Linux, containers and Kubernetes
What success looks like in year one
- Phreesia has a clearer, more cohesive cloud and platform engineering strategy across its hybrid, multi-cloud environment.
- Product engineering teams have better self-service paths for deploying infrastructure and applications.
- CI/CD and infrastructure-as-code capabilities are becoming more standardized, automated, and scalable.
- The cloud deployment on-ramp is easier for engineering teams to adopt and use.
- Cloud governance, networking, security, and cost management have stronger foundations.
- The modernization path from .NET/Windows toward .NET Core, Linux, containers, and Kubernetes is gaining meaningful adoption.
- Cloud and datacenter infrastructure operate as a more cohesive environment, with clearer ownership and stronger collaboration across Platform Engineering, SRE, and Datacenter Operations.
- Engineering teams can move faster without sacrificing security, reliability, or operational discipline.
- The Platform Engineering organization is viewed as an enabler of engineering velocity rather than simply an infrastructure function.
Enable engineering velocity.
Create a cohesive hybrid platform with Datacenter Operations, Site Reliability, Security and Product Engineering—helping teams develop, deploy and scale software faster without sacrificing operational discipline.
05 / People & partners
Meet the people you’ll connect with.
The searches bring together infrastructure, architecture, security, operations and executive leadership.
Will Snow
VP Infrastructure · Hiring manager
Overall bar and exploratory conversation. Both Datacenter Operations and Cloud & Platform Engineering report to Will Snow, VP of Infrastructure.
View LinkedIn profile ↗Martin Cole
Technical interview
Technical depth across the infrastructure and operational challenges of the role.
View LinkedIn profile ↗Nick Kemske
Chief Information Security Officer
Security-first by design.
View LinkedIn profile ↗Thomas (Tommy) Fugler
Director of Operations
Build + sustain feedback loop and peer collaboration.
View LinkedIn profile ↗Jack Callahan
Chief Technology Officer
Strategy, vision alignment and executive presence. Final interview in person.
View LinkedIn profile ↗Your Scalrr recruiting partners.
Steve Fogarty and Marlin Plank are partnering with Phreesia on these searches. Your first conversation will be a 30-minute recruiter screen with Steve or Marlin.
Connect with Scalrr ↗06 / Benefits & culture
Our strength is our people.
Phreesia offers a fully remote work environment, competitive compensation and benefits, and development opportunities so employees can feel supported and perform at their best.
Competitive compensation
Compensation details for your role will be discussed with your recruiter.
Healthcare & protection
Healthcare coverage, plus life and disability plans.
An inclusive environment
Support for bringing your authentic self to work.
Professional development
Opportunities to learn, develop and grow.
Remote work
A fully remote work environment. Datacenter Operations includes occasional travel; discuss role-specific expectations with your recruiter.
Wellness
A focus on employee well-being.
Flexible paid time off
Time to rest, recharge and manage life outside work.
Paid parental leave
Support for employees as their families grow.
Confirm benefit eligibility and details for your location during the process. Explore careers at Phreesia.
07 / Interview process
A clear path to the conversation.
Meet the people you would work with and explore the technical, operational and leadership expectations of the role.
Recruiter screen
30 minutes · Steve Fogarty or Marlin Plank · Scalrr
An introductory conversation about your background and interest in the opportunity, with time to discuss the role and ask questions.
Hiring manager conversation
Will Snow · VP Infrastructure
Exploratory call focused on the overall bar for the role.
Main interview loop
Three separate interviews following the hiring manager conversation.
Technical depth
Focus: technical depth.
Security-first by design
Nick Kemske · CISO
Focus: security-first by design.
Build + sustain
Thomas (Tommy) Fugler · Director of Operations
Focus: the build + sustain feedback loop and peer collaboration.
Final conversation · In person
Jack Callahan · Chief Technology Officer
Focus: strategy, vision alignment and executive presence.
Your recruiter will coordinate scheduling and share timing and location details as you move through the process.
08 / Explore more
Get to know Phreesia.
A few useful places to learn more before your conversations.
Company website
Explore Phreesia’s mission, customers and patient-facing workflows.
Explore ↗Product platform
See how scheduling, registration, payments and communication connect, including security information.
Explore ↗Company story
Learn how Phreesia has evolved across more than two decades.
Explore ↗Careers & culture
Learn more about the company’s remote work environment and employee experience.
Explore ↗Investor relations
Find official financial reporting and public-company updates.
Explore ↗